All Systems Operational

Uptime over the past 90 days. View historical uptime.
RewardsCentral: End-user Portal Operational
RewardsCentral: APIs and Webhooks Operational
RewardsCentral: Admin Dashboard Operational
Partner Portal Operational
TransferConnect: APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 25, 2026

No incidents reported today.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

IAG Loyalty Operational Status (British Airways Executive Club, Iberia Plus, Vueling Club and Aer Lingus AerClub) - Service Disruption for Redemptions
Resolved - This incident has been resolved.
Oct 22, 11:13 UTC
Update - IAG Loyalty has confirmed that the incident has escalated to a broader service degradation, now affecting both redemption bookings and login functionality.

Their provider has identified a likely root cause related to a wider network issue within its data centre and is actively working on a fix. All relevant technical teams remain engaged, and the incident continues to be treated as high priority.

Points transfers to British Airways, Iberia Club, Vueling Club, and Aer Lingus AerClub remain temporarily suspended as a precaution. There is currently no confirmed restoration time.

We apologise for the continued disruption and will provide further updates as more information becomes available.
Oct 22, 10:08 UTC
Identified - We continue to experience points transfer processing delays affecting IAG loyalty programs: British Airways, Iberia Club, Vueling Club, and Aer Lingus AerClub.

IAG Loyalty has advised that its provider is investigating a suspected network issue within its data centre. A likely cause has been identified, and remediation and infrastructure checks are ongoing.

Transfers to these programs remain temporarily suspended as a precaution. There is currently no confirmed restoration time. We are monitoring updates from IAG Loyalty and will provide further information as it becomes available.
Oct 22, 09:54 UTC
Investigating - We are currently experiencing a service disruption affecting redemption bookings due to an issue with our loyalty partner’s services.

Our partner’s technical teams are actively investigating the issue in collaboration with their third-party provider to restore normal service as soon as possible.

We apologise for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.

Start time: 08:16 UTC
Oct 22, 09:26 UTC

Oct 21, 2026

TransferConnect: APIs - Scheduled Maintenance: Aegean Airlines Miles+Bonus Points Transfer Processing Delays
Completed - The scheduled maintenance has been completed.
Oct 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:30 UTC
Scheduled - Scheduled maintenance activity for Aegean Airlines Miles+Bonus.

Maintenance Start Time: 21 Oct 2026 06:30 UTC
Maintenance End Time: 21 Oct 2026 08:00 UTC

TransferConnect will continue to accept transfers but transfer fulfillments will be delayed till the maintenance is completed.
Oct 21, 00:38 UTC
TransferConnect: APIs - Scheduled Maintenance: IAG loyalty programs (British Airways Executive Club, Iberia Plus, Vueling Club and Aer Lingus AerClub) Points Transfer Processing Delays
Completed - The scheduled maintenance has been completed.
Oct 21, 02:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:05 UTC
Scheduled - Scheduled maintenance activity for the IAG loyalty programs (British Airways Executive Club, Iberia Plus, Vueling Club and Aer Lingus AerClub).

Maintenance Start Time: 20 Oct 2026 23:05 UTC
Maintenance End Time: 21 Oct 2026 02:55 UTC

TransferConnect will continue to accept transfers but transfer fulfillments will be delayed till the maintenance is completed.
Oct 5, 10:10 UTC

Oct 20, 2026

TransferConnect: Royal Orchid Plus - Elevated API Errors
Resolved - This incident has been resolved.
Oct 20, 23:08 UTC
Monitoring - The issue with the Thai Airways API has now been resolved. For all pending transfers, we are coordinating with the bank to ensure their fulfillment.

Thank you for your patience.
Oct 19, 02:00 UTC
Update - We are continuing to investigate this issue.
Oct 16, 15:27 UTC
Update - Thai Airways team continues to investigate the issue and work toward a resolution for pending transactions.
Oct 15, 05:51 UTC
Investigating - We are currently experiencing an elevated level of API errors affecting point transfers to Thai Airways, and our team is actively checking the issue with our partner.

TransferConnect will continue to accept transfer requests; however, transfer fulfillment may be delayed until the errors are resolved on the partner’s end.
Oct 13, 13:47 UTC
TransferConnect: APIs - Scheduled Maintenance: Aegean Airlines Miles+Bonus Points Transfer Processing Delays
Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:30 UTC
Scheduled - Scheduled maintenance activity for Aegean Airlines Miles+Bonus.

Maintenance Start Time: 20 Oct 2026 06:30 UTC
Maintenance End Time: 20 Oct 2026 08:00 UTC

TransferConnect will continue to accept transfers but transfer fulfillments will be delayed till the maintenance is completed.
Oct 19, 02:04 UTC

Oct 19, 2026

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Oct 15, 2026

Oct 14, 2026

No incidents reported.

Oct 13, 2026

TransferConnect: APIs - Scheduled Maintenance: Aegean Airlines Miles+Bonus Points Transfer Processing Delays
Completed - The scheduled maintenance has been completed.
Oct 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:30 UTC
Scheduled - Scheduled maintenance activity for Aegean Airlines Miles+Bonus.

Maintenance Start Time: 13 Oct 2026 06:30 UTC
Maintenance End Time: 13 Oct 2026 08:00 UTC

TransferConnect will continue to accept transfers but transfer fulfillments will be delayed till the maintenance is completed.
Oct 12, 01:53 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage