IAG Loyalty has confirmed that the incident has escalated to a broader service degradation, now affecting both redemption bookings and login functionality.
Their provider has identified a likely root cause related to a wider network issue within its data centre and is actively working on a fix. All relevant technical teams remain engaged, and the incident continues to be treated as high priority.
Points transfers to British Airways, Iberia Club, Vueling Club, and Aer Lingus AerClub remain temporarily suspended as a precaution. There is currently no confirmed restoration time.
We apologise for the continued disruption and will provide further updates as more information becomes available.
Posted Oct 22, 2026 - 10:08 UTC
Identified
We continue to experience points transfer processing delays affecting IAG loyalty programs: British Airways, Iberia Club, Vueling Club, and Aer Lingus AerClub.
IAG Loyalty has advised that its provider is investigating a suspected network issue within its data centre. A likely cause has been identified, and remediation and infrastructure checks are ongoing.
Transfers to these programs remain temporarily suspended as a precaution. There is currently no confirmed restoration time. We are monitoring updates from IAG Loyalty and will provide further information as it becomes available.
Posted Oct 22, 2026 - 09:54 UTC
Investigating
We are currently experiencing a service disruption affecting redemption bookings due to an issue with our loyalty partner’s services.
Our partner’s technical teams are actively investigating the issue in collaboration with their third-party provider to restore normal service as soon as possible.
We apologise for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.