TransferConnect: Royal Orchid Plus - Elevated API Errors

Incident Report for Ascenda Rewards Platform

Resolved

This incident has been resolved.

Posted Oct 20, 2026 - 23:08 UTC

Monitoring

The issue with the Thai Airways API has now been resolved. For all pending transfers, we are coordinating with the bank to ensure their fulfillment.

Thank you for your patience.

Posted Oct 19, 2026 - 02:00 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2026 - 15:27 UTC

Update

Thai Airways team continues to investigate the issue and work toward a resolution for pending transactions.

Posted Oct 15, 2026 - 05:51 UTC

Investigating

We are currently experiencing an elevated level of API errors affecting point transfers to Thai Airways, and our team is actively checking the issue with our partner.

TransferConnect will continue to accept transfer requests; however, transfer fulfillment may be delayed until the errors are resolved on the partner’s end.

Posted Oct 13, 2026 - 13:47 UTC

This incident affected: TransferConnect: APIs.