Travelfusion Air Travel Supplier Unavailable

Incident Report for Ascenda Rewards Platform

Resolved

This incident has been resolved.

Posted Nov 12, 2024 - 10:34 UTC

Monitoring

This incident has been mitigated, and we are closely monitoring the results.

Posted Nov 12, 2024 - 09:33 UTC

Identified

Impact Radius: We noted a less than 5% drop in flight inventory due to issues stemming from our supplier, and we are looking to resolve it.

Impact on end-user experience: Users will no longer experience failed bookings when selecting the faulty supplier, as Ascenda has temporarily disabled this supplier to prevent such issues. This faulty supplier represents 5% of the total booking volume.

Our actions taken: Disabling the faulty supplier to mitigate any booking failures.

Posted Nov 12, 2024 - 05:45 UTC

This incident affected: RewardsCentral: End-user Portal.